Most attribute the trend to a new-found realization among attorneys that if a firm is going to compete and succeed in a down economy, it has to make sure that potential clients know it's out there.
This month,
Minneapolis-based Robins, Kaplan, Miller & Ciresi LLP launched a
bold new campaign that features a 25-foot-long, 6-foot-high display
ad in the Minneapolis-St. Paul International Airport. The 3-D
display shows, a gazelle chasing a cheetah. "All are equal under the
law," the tag line reads.
"We wanted to do
something to make people stop and say, 'Oh, who are they and what do
they do?'" said Kathy Gross Schoen, director of marketing and
business development at Robins, Kaplan.
The airport ad targets
potential clients across the nation, she said.
"We want to raise our
identity," Schoen said. There were a lot of law firms out there."
Later this year, Robins,
Kaplan will launch print campaign for the Minneapolis market. The
"sleeping CEO campaign" will feature several prominent local CEOs
resting peacefully in their beds. The ads will try to make the point
that the firm's clients sleep soundly because they are in good
hands.
Robins, Kaplan, Miller
& Ciresi is not the only firm hoping to turn heads with
marketing campaigns.
"The economies of law
firms have been such that firms are competing harder and looking for
business," said Brian Freeman, director of marketing and public
relations at Faegre & Benson LLP in Minneapolis. "It's not
surprising that you are seeing more of them using advertising to
compete in tough times."
Client recruitment
Last year, Parsinen
Kaplan Rosberg & Gotlieb in Minneapolis partnered with an ad
marketing agency, Minneapolis- based Group One, to launch its first
round of creative print ads. Appearing in publications including
Minnesota Law & Politics and Mpls.St.Paul magazine, the ads were
created to increase brand awareness of the firm.
"We wanted to let people
know that we're out there," said Mitchell McMillen, director of
marketing at the law firm, who was hired in 2000. "It's worked
tremendously. Not only have we increased brand awareness, we've seen
an increase in business and revenue, and that's in a down economy."
McMillen said the new
business is coming from clients of other firms.
"Since we began running
those ads, we've recruited a number of big-name clients from other
firms," he said. "They say they came to us because of our marketing
efforts."
According to legal
marketing experts, more law firms understand that to survive in the
tight economy, they have to attract clients away from their
competition.
"Law is a very mature industry, so to speak," said
Larry Bodine, an independent strategic marketing consultant based in
Glen Ellyn, IL. "There's not a lot of room for growth. Every company
that has any legal work to be done already has a law firm. The only
way to get new business is to take it away from someone else."
From the inside out
A number of law firms are
focusing on targeted marketing via revamped internal departments.
A few months ago, Dorsey
& Whitney LLP hired Silvia Coulter, former president of the
Legal Marketing Association, as chief marketing officer. Stephen
Dupont, former partner and director of media relations at Carmichael
Lynch, joined Minneapolis-based Oppenheimer Wolff & Donnelly LLP
as director of marketing and public relations just over a year ago.
The fact that firms are
hiring marketing veterans like Coulter and Dupont is proof of the
value that they now place on marketing, experts said.
"There was a time when
law firms were accepting of a marketing department that did the
basics," said Laurie Zenner, chief marketing officer at Oppenheimer,
Wolff & Donnelly. "Now they are looking for results."
Law firms also are increasing marketing budgets. A few
years ago, fewer than 5 percent of law firms across the country had
strategic business plans, much less marketing budgets, Bodine said.
Today, firms are not only
deciding to develop a strategic plan, they are insisting that
marketing be a part of that plan.
According to a 2001
report: lay the Glenview, IL-based Legal Marketing Association's
Research committee and Harris Interactive of Rochester, N.Y.,
marketing budgets made up only about 2.4 percent of a law firm's
budget. However, the report found that 44 percent of respondents
with a marketing budget said their firm's marketing budget was
increasing.
"From meetings that I've
gone to around town, I've noticed that marketing budgets have
started to increase," McMillen said. Within a year of joining
Parsinen Kaplan Rosberg & Gotlieb, his marketing budget was
increased to five times what it was when he started.
"They've quickly become
believers in marketing," McMillen said. Firms also are partnering
with public relations firms to increase their exposure in the media.
Merchant & Gould hired St. Paul-based Snow Communications last
year to help position the firm as the leader in intellectual
property.
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