A 20-year-old woman is being sued by a Houston law firm after she wrote negative reviews about it on Facebook and Yelp, according to a report in the Houston Chronicle.
She posted on Facebook, “…they came to my house and into my room to talk to me when I was sleeping in my underwear. Seriously, it's super unprofessional! After that I found someone else to switch to… I came in the office to meet with my previous attorney, but he literally ran off… So please DON'T waste your time…”
An attorney with the firm wouldn't explain what was false about it, reports General Counsel News.
I sympathize with the attorneys, but this is not how to handle a bad online review. Nobody likes getting a bad review, but filing suit turns the reviewer turns her into a sympathetic victim, gives validity to her review and makes the attorneys look like predators.
She later updated her review to include "If you say a bad thing about this law firm they will try to sue you! So you better (sic) out, you better not cry, this attorney will come for you!"
A better way to handle the review would be to add a comment on her Facebook post saying, "We're sorry that you feel this way because we strive to have good relations with people. Please contact us so we can discuss how to set this right. We apologize for any misunderstanding."
See the difference? Now the law firm looks reasonable, not vicious. The worst thing that could happen is that the Facebook post goes viral. The best thing that could happen is that she deletes the post. But to accomplish this will take in-person apologies, listening by a sympathetic person from the firm and lots of apologies.